A selection a papers on Participatory Design and e-Government services
A meta-design approach to the development of e-government services
Requirements engineering for e-Government services- A citizen-centric approach and case study
A decade of design in digital government research
Research and Design on E-government Information Retrieval Model
Citizens as customers- Exploring the future of CRM in UK local government
A cross-cultural comparison of Kuwaiti and British citizens’ views of e-government interface quality